Customer Engineer Intern – Microsoft Consulting Services Shanghai

  • Internship
  • Shanghai


About Company: Microsoft Digital, Services, and Success

With 23,200+ employees globally, Microsoft Digital, Services, and Success is one of the company’s largest groups, serving customers in 191 countries and 46 languages. Simply put, we help customers and partners get the most out of their technology investments by delivering their voices back to our business groups to make our technology even better—and by accelerating their transformation journeys to become digital businesses. For more information, visit


Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

About this job: Customer Engineer (former Premier Field Engineer/PFE) serve as deep technical advisors retaining customers (Enterprise, Government, Education, etc.) & delivering unique value by supporting & increasing the consumption & productivity of acquired and/or deployed Microsoft technologies. Customer Engineer provides technical support including product technical training onsite, as well as via telephone, & electronic media. The CE Support Delivery Model outlines the various support delivery services that a Customer Engineer could provide through the Premier Support contract and engagement via the Technical Account Manager (TAM) and/or Virtual Account Team (VAT). Those support services can be delivered either remotely or on premises.
  • CS or computer science related major preferred.
  • Bachelor’s degree or equivalent.
  • Can provide internship more than 4 month.
  • Microsoft Product Certification, MCSE or other technical certifications preferred.
  • English language & local language fluency
  • Flexible to be relocated within your existing country.
  • Willing to travel due to customer requirements for onsite services.
  • Demonstrates curiosity and actively explores options.
  • Seeks opportunities to learn new methods, procedures, or techniques.
  • Searches to find ways to make change possible.
  • Thriving in a fast paced, ambiguous environment.
  • Coordinates personal actions with the actions of team members.
  • Excellent oral and written communication including strong presence with Executive Stakeholders.
  • Proactively meets and exceeds customer expectations.
  • Evaluates & builds solutions based on customer perspective.
  • Optimizes customer experience.
  • Takes responsibility and holds others accountable for actions, decisions, and goals.
  • Persistent, even during setbacks
  • Works with confidence, energy & drive
  • Accepts feedback.
  • Passion for the technology and innovation
  • Ability to influence, inspire and lead from any role.
  • Good understanding of the relationship between technology and business
  • Excellent communication, negotiation, and presentation skills
How to apply: Apply online:

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